OnHeadsets.com Editor's Review
Headsets.com
06/27/07
The Good
Headsets.com upholds seven customer-friendly promises. A 60-day money back guarantee and 110% price protection is nothing to sneer at.
The Bad
Headsets.com carries mostly business/office headsets. You'll mainly find Plantronics and GN Netcom headsets as opposed to gaming headsets, for example.
The Verdict
Very customer-friendly website with some very good perks such as a comfortable money-back guarantee. Plus, if you find your product listed for less by another retailer, Headsets.com promises to refund you 110% of the price. Another important factor here is efficiency, as Headsets.com is easy to navigate and informative.
Headsets.com is a new company, having been established in 1997. Unlike others, this retailer sells only headsets and headset accessories. If you're looking for a supplier whose selection includes a broad range of brands, Headsets.com isn't that retailer, as they mostly sell GN Netcom and Plantronics.
Headsets.com includes a list of their best selling products, all of which feature a popularity ranking and consumer reviews. Moreover, each product page includes detailed descriptions, technical specifications, compatibility information, large, clear images and downloads.
The layout of the website is extremely customer friendly. All headsets are divided into simple categories meant to cater to any consumers' needs. For instance, if you're shopping for a computer headset, Headsets.com has divided their selection of computer headsets into "Wirelessly Using USB or Bluetooth," "Using USB Ports," and "Using Analog Ports." Wireless headsets are divided into categories of products designed to "Work With Your Existing Telephone," "Replace Your Existing Telephone," or "Work With Your Cordless Telephone. "Rather than rummaging through dozens of headset models and sifting through each model's technical specifications, Headsets.com takes care of the hard part for you and makes shopping for a headset quick and easy.
When you find what you’re looking for through this retailer, you’ll have every reason to purchase from them. Headsets.com upholds 7 Promises to its customers:
1. Satisfaction Guaranteed – 60-Day Unconditional Money Back Guarantee
2. 110% Price Protection – Meaning you’ll always pay the lowest price, and even if you see a lower price elsewhere, Headsets.com will refund you 110% of your product’s purchase price.
3. Compatibility Guaranteed – This retailer’s headsets are compatible with 98% of phones
4. Fast Live Help – You may call with any questions and concerns. If someone isn’t able to assist you, Headsets.com promises to call you back within two business hours.
5. Full Replacement – All products come with a 1-year full replacement product warranty, some even come with a 2-year warranty.
6. Free Lifetime Product Support – Contact a headset specialist at 1-800-HEADSETS (800-432-3738).
7. Management Accountability – Efficient and friendly service is guaranteed, and Headsets.com even lists e-mail addresses and telephone numbers of not only managers, but the President and CEO of the company, as well.
Headsets.com is at the top of our list of quality headset retailers.
